E-Commerce Fulfilment Specialist Alliance MMA Australia•Swan View, Western Australia, Australia
Australia's leading combat sports retailer is hiring a dedicated Online Orders Coordinator to run our national ecommerce fulfilment out of our Perth Warehouse hub.
We ship 1,000+ Shopify orders a week to customers across the country. This role owns the flow — from the moment an order hits Shopify to the moment the courier drives away — and looks after the customer if anything gets bumpy in between.
Its all about the team, we are after a team player not a clock watcher.
What you'll do
- Pick, pack and dispatch online orders daily via Shopify + Cin7 Core
- Handle Local Pickup orders and cross-store fulfilment when Perth's out of stock
- Answer customer emails on order status, returns, exchanges and delivery issues
- Coordinate with carriers (Shippit, StarTrack, Aus Post) on lost or delayed parcels
- Flag stock discrepancies and recurring issues to the wider team
About you
- 2+ years in ecommerce order fulfilment
- Confident with Shopify and an inventory system (Cin7 ideal, DEAR / Unleashed / NetSuite fine)
- Sharp attention to detail — SKUs, sizes, addresses matter
- Comfortable in a warehouse setting (on your feet, lifting up to 20kg)
- Clear written English and a skilled customer manner
- Bonus: combat sports background or genuine interest — you'll be answering questions about glove weights and gi sizing
Why this role
Our Perth Warehouse is the engine room of the entire group. Get it right and customers come back. Miss the details and it costs us. We want someone who cares, we are after a team player not a clock watcher.
Full-time, 5 days per week (will include alternate weekend work), on-site at Perth Warehouse, expected to assist and cover during peak periods.