Company Description Moxy Services is the Sunshine Coast’s premier provider of cleaning and linen hire services for the holiday accommodation industry, including resort accommodation and short-term rentals. Operating as a professional provider in a largely unregulated market, Moxy focuses on reliability, consistency, and prompt service for its customers. The company positions itself as a trusted partner, giving accommodation operators a dependable “shoulder to lean on” for their housekeeping needs. Moxy also places strong emphasis on social responsibility, ensuring that all team members are employed directly by the company. Employees receive generous pay, bonuses, and entitlements aimed at creating long-term stability and a high-performing team environment.

Role Description The Group Housekeeping Operations Manager is a full-time, in office role based on the Sunshine Coast, QLD. This role leads and coordinates housekeeping operations across multiple properties, ensuring cleaning quality standards and turnaround times consistently meet client expectations. Day-to-day responsibilities include supervising and mentoring housekeeping teams, managing quality control inspections, overseeing inventory and logistics, and resolving operational issues promptly. The role also involves collaborating closely with resort and rental managers, monitoring performance metrics, implementing process improvements, and ensuring adherence to safety and hygiene standards.



The manager is expected to support team development through coaching, training, and clear communication, while upholding Moxy’s commitment to reliability and staff wellbeing and contribute to the strategic planning and expansion of Moxy Services' resort portfolio.

Qualifications

- Experience in housekeeping or cleaning operations management across multiple sites, ideally within hospitality, resort, or short-term rental environments.
- Strong leadership and people management skills, including team supervision, scheduling, performance management, and conflict resolution.
- Proficiency in operational planning, workflow optimization, and quality control, with attention to detail and consistent service delivery.
- Ability to manage inventories, linen logistics, and supplier relationships, ensuring efficient use of resources and timely replenishment.
- Solid communication and interpersonal skills, with the ability to collaborate effectively with internal teams and client stakeholders.
- Comfortable with using basic digital tools and scheduling systems; experience with property management or housekeeping software is an advantage.
- Demonstrated commitment to workplace health and safety, compliance with hygiene standards, and fostering an inclusive, respectful work environment.
- Relevant experience in operations or hospitality management; formal qualifications in hotel management, business, or related fields are beneficial but not mandatory.

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📌 Group Housekeeping Operations Manager (Sunshine)
🏢 Moxy Services
📍 Sunshine