Southern Cross Education Institute (SCEI) and Southern Cross Education Institute – Higher Education (SCEI-HE) have been delivering nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018).

With over 20,000 graduates, we are proud to prepare job-ready professionals in Community Services, Early Childhood, Nursing, Aged Care and Pathology. Our graduates are making a real difference across hospitals, aged care facilities, childcare centres and community organisations throughout Australia.

We deliver programs from Certificate III through to master’s degrees across our campuses in Victoria and South Australia, with Queensland expansion on the horizon.

Our continued growth is driven by our people, and we are looking for someone who shares our commitment to student success and service excellence.

This is a dynamic dual-role position combining frontline reception duties with meaningful student support responsibilities.

Receptionist / Student Support Officer

If you enjoy working with people, thrive in a structured environment and want to contribute to student success, this role is for you.

Key responsibilities

- Be the first point of contact for students and visitors




- Create a welcoming and professional campus environment
- Support student welfare, engagement and administrative processes
- Manage phone, email and in-person enquiries
- Maintain reception operations and office organisation
- Coordinate mail, couriers and supplies
- Maintain accurate student records and documentation
- Issue student certificates and provide administrative support
- Follow up with students requiring academic support
- Provide guidance on academic and personal matters
- Conduct orientation sessions and gather student feedback
- Liaise with trainers and management to resolve concerns
- Coordinate counselling referrals where required
- Organise social activities to foster an inclusive campus culture

Qualifications

- Minimum one year of experience in reception, administration or student services
- Strong communication and interpersonal skills
- Professional, reliable and empathetic
- Confident with technology and adaptable to new systems
- Highly organised with robust attention to detail
- Comfortable working in a multicultural environment

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📌 Receptionist / Student Support Officer (Melbourne)
🏢 Southern Cross Education Institute
📍 Melbourne