Senior Tenancy Support Officer
We are partnering with MLAHMC Ltd, previously operating as Mid Lachlan Aboriginal Housing, to find the Dubbo team a Senior Tenancy Support Officer. MLAHMC Ltd is the largest Aboriginal Community Housing Provider in Current South Wales. This is an exciting opportunity for an experienced, community-focused person to provide culturally safe, professional and coordinated tenancy service delivery across multiple communities.
Dubbo | Full Time | Aboriginal Identified Position
About The Role
Coordinate tenancy service delivery across multiple communities
Oversee tenancy administration processes including agreements, sign-ups, documentation and tenant records
Provide leadership-level support for complex or escalated tenant enquiries
Support tenancy sustainment through proactive communication, service coordination and risk escalation
Monitor rent accounts, arrears trends and tenancy compliance matters.
Provide day-to-day guidance and coordination to tenancy administration staff.
Work closely with property services while maintaining clear role boundaries and escalation pathways.
Contribute to culturally protected, compliant and responsive service delivery.
About You
Experience in tenancy management,
housing services or a similar environment.
Strong knowledge of tenancy compliance, risk management and community housing frameworks.
Ability to exercise independent judgement within delegated authority.
Robust verbal and written communication skills
Ability to manage competing priorities in a complex operational environment.
Confidence supporting staff, coordinating workloads and contributing to a positive team culture.
Commitment to Aboriginal communities and culturally protected practice.
Essential Requirements
Aboriginality – this is an identified position under Section14(d) of the Anti-Discrimination Act(NSW)
Current National Criminal History Check and Working with Children Check, or willingness to obtain
Current driver's licence
Ability to work in accordance with MLAHMC policies, procedures and delegated authority.
Desirable
Certificate IV in Social Housing or a related discipline
Experience working in an Aboriginal Community Controlled Organisation
Experience using tenancy management systems and preparing reports
Experience supporting staff development, onboarding or capability building.
J-*-Ljbffr