About Us

Fairmont is proudly celebrating 60 years of building in South Australia. As one of SA's largest and most successful residential housing and development companies, we've earned a reputation for quality, innovation and trust. Behind that success is our greatest asset - our people. Their expertise, dedication and commitment to delivering exceptional outcomes have helped shape the homes, communities and customer relationships that define the Fairmont brand today.

As we mark this milestone, we're excited about what lies ahead. Together, we're adapting to changing lifestyles, embracing current opportunities and setting the standard for modern and affordable home building in South Australia. By investing in talented people and fostering a culture where individuals are valued, supported and empowered to make an impact, we're building more than homes, we're building a stronger future for our customers, communities and team members.

About the role

As the Customer Service Coordinator, reporting to the Construction Administration Manager, you will be responsible for the effective management of customer communication through the building construction phase. You will deliver a high level of customer service through regular communication with regards to the progress of construction and work closely with Site Management to ensure all builds are completed to schedule and to specification as per contract.

Your main responsibilities will include:

- Liaising with customers throughout the construction process to update them on site progress information both verbally and in writing.

- Providing a high standard of customer support to answer queries and concerns as they arise.

- Liaising with external stakeholders to keep up to date on progress, communicate issues and ensure milestones are achieved.

- Coordinating building progress and milestones liaising with Site Managers,



construction team members, suppliers, trades, and customers.

- Updating and maintaining accurate documentation for each job file.

About you

To be successful in this role, you will have a high level of initiative and strong communication skills and will be passionate and committed to delivering successful outcomes for our customers and business.

You will also have:

- Demonstrated experience in a customer service/administrative position, preferably in the building and construction industry

- Excellent communication, interpersonal and negotiations skills, with the ability to communicate effectively with people from a diverse range of backgrounds

- A strong customer service focus with the ability to maintain a high level of professionalism and confidentiality

- Ability to work productively within a team environment and maintain effectiveness in different situations

- High attention to detail and accuracy

- Intermediate level of skills in Microsoft Office (Word, Excel and email)

At Fairmont We’re Built For Life

This is reflected in our approach to our clients, our suppliers and trades, our community, and most importantly our people. Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired , ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.

What we offer

- A competitive salary

- Employee Assistance Program

- Reward & Recognition Program

- 3 wellbeing days provided annually in addition to standard leave

- A thriving workplace culture focused on a core values framework

- Leave loading, on-site car parking, social events and more!

Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.

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📌 Customer Service Coordinator – Construction (Adelaide)
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📍 Adelaide