Organisational Overview

Tender Loving Care Disability is committed to supporting individuals with disabilities to live

meaningful and fulfilling lives through person-centred, inclusive, and community-based

support. Our values guide our practice:

- Integrity : We operate ethically and transparently.
- Respect : We uphold the rights, dignity, and worth of all people.
- Impact : We strive for meaningful, measurable outcomes.
- Engagement : We work collaboratively with participants, families, and the community.

Position Purpose

The Area Manager is responsible for leading support services and operational performance across the region. This includes managing direct and flexible supports aligned with:

- Participant goals and NDIS plans
- NDIS Practice Standards and Code of Conduct
- The vision, mission, and values of Tender Loving Care Disability

This role ensures the delivery of high-quality, person-centred, safe, and responsive services for people with disability.

Key Responsibilities

1. NDIS Compliance and Quality

- Ensure service delivery is compliant with the NDI Quality and Safeguards Commission requirements.
- Oversee internal audits, practice reviews, and continuous improvement initiatives.
- Report incidents, manage risk, and ensure participant rights and choice are respected.
- Maintain accurate and up-to-date participant records and documentation.

2. Leadership and Workforce Development

- Supervise, support, and develop Community Support Workers and Direct Supports Coordinator.
- Conduct regular supervision, performance reviews, and training.
- Ensure onboarding, induction,



and ongoing development meets NDI expectations.
- Promote a workplace culture that aligns with Tender Loving Care Disability's values.

3. Participant-Centred Service Delivery

- Oversee development and review of individualised support plans.
- Promote participant choice, dignity of risk, and supported decision-making.
- Monitor service delivery to ensure it meets participant goals and funded supports.
- Lead service improvements based on feedback and participant outcomes.

4. Operational and Financial Management

- Develop and manage program budgets aligned with NDIS price guides and funding.
- Implement efficient staffing and resource planning based on service needs.
- Ensure compliance with Service Agreements and schedule of supports.
- Submit accurate monthly operational and financial reports to the CEO.

5. Community and Stakeholder Engagement

- Build and maintain strong relationships with participants, families, Local Area Coordinators, support coordinators, and community partners.
- Represent Tender Loving Care Disability in community and sector forums.
- Facilitate opportunities for participants to connect with and contribute to their communities.

6. Risk, Incident,



and WHS Management

- Promote a safe workplace culture and support the wellbeing of staff and participants.
- Ensure all incidents, hazards, and complaints are managed and reported in line with NDIS and WHS guidelines.
- Liaise with the WHS and Return to Work Manager on workplace injury and recovery processes.
- Identify and mitigate risks in service delivery.

Qualifications and Experience

Essential

- Minimum 2 years’ leadership or management experience in the disability or community sector
- Demonstrated knowledge of the NDIS Practice Standards and Code of Conduct
- Robust leadership, mentoring, and interpersonal skills
- High-level written and verbal communication, including reporting and stakeholder engagement
- Strong administrative and digital literacy skills
- Current Australian Driver’s Licence
- Valid First Aid Certificate
- NDIS Worker Screening Check, Working with Children Check, and National Police Clearance

Desirable

- Tertiary qualifications in Disability, Community Services, or related fields
- Certificate IV or Diploma in Community Services Management
- Training in Positive Behaviour Support, trauma-informed practice, or similar

Additional Requirements

- Commitment to the mission, values, and policies of Tender Loving Care Disability
- Uphold participant confidentiality and rights at all times
- Willingness to work flexibly, including occasional after-hours support
- Participate in professional development and reflective practice

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📌 Area Manager - Ndis (Australia)
🏢 Tender Loving Care Disability Services
📍 Australia