At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
This is a hands-on leadership role at the heart of our laboratory operations. As Sample Receipt Co-Ordinator, you'll be the critical link between our clients and the laboratory - ensuring samples move through the lab efficiently, accurately and on time. You'll lead a team of staff, overseeing everything from sample intake and work order prioritisation to client communication and quality compliance. If you thrive in a fast-paced, detail-driven environment and enjoy leading a team that takes real pride in their work, this role is for you.
The Day to Day
- Supervise and support Sample Receipt staff in their daily duties to exceed in departmental KPIs
- Manage staff scheduling, shift planning and annual leave to maintain consistent workflow
- Perform regular 1:1s, uphold performance standards and recruit current staff as required
- Oversee the accurate and timely creation and prioritisation of work orders
- Serve as the primary contact for client and inter-laboratory sample receipt communications
- Coordinate inbound interstate and international freight
- Oversee sample storage, disposal, subcontracting and client returns
- Facilitate training and development of new and developing team members