At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

Intrepid strives to offer a digital experience that brings the joy of travel to life, connects us strongly with our customers and ultimately aims to change the way we all see the world.

As our Platform Product Manager - Kaptio, you'll shape the future of one of Intrepid's most critical business platforms. Kaptio is a specialist travel management application built on Salesforce that supports key reservations and operational processes across our global business. Working with business stakeholders, engineering specialists, Salesforce experts and external partners, you'll own the platform strategy and roadmap, ensuring Kaptio continues to evolve, scale and deliver exceptional value.

You'll join at a pivotal stage in Kaptio's evolution. As Intrepid continues to invest in and expand the platform, you'll be responsible for driving adoption, optimisation, stabilisation and continuous improvement, ensuring new capabilities are successfully embedded and translated into measurable business outcomes while helping shape the platform's future direction.

This is a role for someone who enjoys solving complex business problems, bringing people together and turning business needs into meaningful product outcomes. You'll balance competing priorities, influence vendor roadmaps, improve integrations across our technology ecosystem, and work closely with teams across the business to maximise the value Intrepid receives from its investment in Kaptio and Salesforce.

This is a full-time, permanent position based out of our Collins Street HQ, with the flexibility to work some days from home.





Some of the experience you'll bring with you:

- 3-5 years' experience in Product Management, Platform Management, Business Systems, Salesforce, or a similar role.
- Experience defining product strategy, managing roadmaps and delivering measurable business outcomes.
- Experience working with Salesforce, Kaptio, CRM, reservations, ERP or other enterprise SaaS platforms.
- Strong analytical and commercial acumen, with experience defining success measures, tracking outcomes and using data to inform decisions.
- Strong stakeholder management, communication and influencing skills, with the ability to build alignment across business, technology and vendor partners.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is key to us, some of our work perks include:

- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

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📌 Platform Product Manager - Kaptio (Melbourne)
🏢 Intrepid Travel
📍 Melbourne