Be the friendly face and voice of City of Clarence, helping our community access the information and services they need every day. If you enjoy helping people, solving problems and working in a supportive team, we'd love to hear from you.

What you'll be doing

- Provide friendly, professional customer service over the phone and in person.
- Help customers with enquiries, requests, payments and a wide range of council services.
- Develop knowledge of council policies, departments and operations.
- Coordinate bookings for the Clarence Community Bus, support volunteer drivers and manage council vehicle bookings.
- Build positive relationships with customers, colleagues and community members.
- Contribute to improving the way we work by sharing ideas and supporting your team.

What you'll bring

- Experience delivering excellent customer service in a busy environment.
- Strong communication skills and a genuine desire to help people.
- Confidence using computer systems and completing administrative tasks accurately.
- Experience handling payments and maintaining attention to detail.
- The ability to work collaboratively, adapt to changing priorities and learn recent skills.
- A national police check certificate (dated within 6 months) prior to commencement.

Why you'll love working with us

- Base salary between $71,336.05 and $78,956.25 pro rata (depending on skills and experience) + 13.5% superannuation
- Permanent and part-time
- 3 days per week (Mondays,



Tuesdays and Wednesdays, 9 am - 5.15 pm with a 45 minute lunch break)

We care about your wellbeing and work-life balance. Enjoy a central location, leave loading, purchased leave options, and staff perks like flu shots, skin check reimbursement, EAP counselling, and training opportunities.

Position Description

Download the position description from our careers page: Position-Description-Customer-Contact-Officer.pdf

Our commitment to our community

We're dedicated to the safety and wellbeing of children and young people, and we actively support their participation as valued members of our community.

Council has zero tolerance for child or youth abuse and harm. We prioritise safety in every interaction and report any conduct of concern. You can read more in our Safeguarding Children and Youth Policy and Code of Conduct.

To be offered this position, you'll need to complete and satisfactorily pass a pre-employment assessment process. This includes (but isn't limited to) a WWVP check, conviction checks, identification checks, and checks relating to any prior disciplinary action.

We're also an equal opportunity employer and a smoke-free workplace. Please note that random alcohol and drug testing forms part of employment with Clarence City Council.

Applications close at 9.00am on Thursday, 23 July 2026.

Any questions, please contact ***********@ccc.tas.gov.au.

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📌 Customer Contact Officer (Hobart)
🏢 Clarence City Council
📍 Hobart