nib Group is seeking a Customer Engagement Consultant to support NDIS participants and their representatives across phone, email and digital channels. You will guide onboarding, explain funding rules, and provide clear, proactive advice aligned with NDIS pricing.
The role focuses on empathy, ownership and resolving complex enquiries with a robust customer-first approach. You will thrive in a fast-paced environment, build relationships with participants, providers and internal teams, and