Paywise is experiencing significant growth, making this an exceptional time to join our organisation.

As a Customer Experience Consultant, you will be the first point of contact for clients using our salary packaging and novated leasing services. You will play a key role in delivering outstanding customer service, guiding customers with confidence through our range of benefits and solutions.

Our vibrant, team-oriented culture keeps our people energised, connected, and motivated as we work together toward bold growth goals.Ready to launch a rewarding career and be part of something special? Join us and help shape the future of Paywise!

What we offer

- Modern Perth office
- Competitive salary + incentivestructure+ superannuation
- Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us
- Competitive employee benefits , including salary packaging (we practice what we preach)
- Ongoing training and development to build both your operational and customer skills
- Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with accessnot just for you, but also your immediate family
- A supportive, collaborative culture wherepeople are celebrated
- Flexible rotating rosters – day,afternoon &weekend; shifts available

About the Opportunity

OurCustomer Experience (CX) team, based inPerthis activelyseeking Customer Experience Consultants. Reporting to the Team Leader,



your primary responsibilities will include:

- Managing client interactions via phone, live chat, and email.
- Conducting face-to-face meetings with members.
- Establishing new salary packaging accounts.
- Administering ongoing amendments to salary packaging arrangements.
- Participating in quality assurance projects.

About You

We’re looking for a motivated and customer-focused team player who thrives in a dynamic environment and takes pride in delivering exceptional service.

Key skills, experience, and qualifications:

- Experience in the salary packaging industry is highly regarded, though not essential — we value your willingness to learn just as much.
- Background in a contact centre environment is an advantage.
- Genuine passion for providing outstanding customer experiences and building positive relationships.
- Excellent written and verbal communication skills, with the ability to engage customers clearly and confidently.
- Strong organisational and time management abilities — you know how to prioritise and stay on top of competing tasks.
- Proven success working in fast-paced service settings where teamwork and adaptability are key.

Next Steps

At Paywise, we’re committed to building a diverse, inclusive workplace where everyone feels welcome and valued. We encourage applications from people of all backgrounds and experiences who are excited to grow with us.

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📌 Customer Experience Consultant (Australia)
🏢 Paywise
📍 Australia