Collections Officer HomeStart Finance Adelaide, South Australia, Australia

Are you passionate about helping South Australians achieve and maintain their dream of home ownership? Join HomeStart , a South Australian government-owned organisation committed to making home ownership more accessible through innovative housing finance solutions.

We are now are seeking a Collections (Credit Management) Officer to join our team on an ongoing, full time basis in our Pirie Street office.

About the Opportunity:

As part of our team of empathetic Collections Officers, you'll work with our customers experiencing financial difficulty to help keep them in sustainable home ownership, processing and managing both arrears and hardship cases. You will also have the opportunity to work on more complex files of financial difficulty, pre-legal and shortfall debt recovery.

About you:

You have at least 2 years experience in a collections (mortgage) environment, coupled with call centre in/outbound experience.

You have an understanding of legislation in a credit management environment, including ASIC & ACCC Debt Collection Guidelines, Privacy Act, and National Consumer Credit Protection Act (NCCP).

You have great communication skills (including written) with the maturity to handle queries with empathy.

You are a team player, can work autonomously, lead by example and actively promote ‘customer first’.

You are able to communicate and manage relationships with external service providers and contractors, as well as our internal people.

You have strong negotiation and resolution skills, always looking for a 'first call resolution' where possible.

You have strong computer literacy and a continuous improvement mindset, identifying opportunities to improve the experience for our customers.

Do you have a Certificate IV in Credit Management (or similar qualification)? Be sure to let us know as this might have you stand out from the crowd!

Why HomeStart?

We offer:

The chance to work with impact in an organisation with a deep social purpose.

A supportive, inclusive culture grounded in chance, determination, openness and simplicity.

Competitive salary and benefits including flexible work options.

Professional development and accreditation support.

About Us:

HomeStartis a unique South Australian organisation in the financial services sector, providing affordable home ownership solutions to the community.



We take a proactive approach to addressing housing financing issues by creating innovative products which assist SA residents to overcome the barriers to entering the housing market, getting more people into home ownership

This role is offered on a full time basis, enjoying hybrid arrangements of working from home and our Pirie Street office.

If you have any questions or would like to obtain a copy of the Position Description, please refer to our careers page: careers

All new employees are required to provide a satisfactory National Criminal History Record (Police Check) prior to commencement.

HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs, and everyone feels at home. All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.

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📌 Collections Officer (Adelaide)
🏢 HomeStart Finance
📍 Adelaide