Administration & Scheduling Manager

Newcastle Plumbing Kings – Gateshead NSW Full‑Time | (8:30am – 5:00pm, Monday to Friday) | Immediate Start

About Us

Newcastle Plumbing Kings is a fast‑growing plumbing company providing high‑quality service to residential, strata and real estate clients across Newcastle and the Hunter. We’re known for being reliable, fair, and delivering exactly what we promise.

Our culture is built on teamwork, integrity and genuine care for our customers. We take pride in doing things properly — first time, every time.

We’re now looking for a confident, organised and proactive Administration & Scheduling Manager to oversee the smooth running of our office and support our field team. If you thrive in a fast‑paced workplace, enjoy variety, and love being the person who keeps everything on track, this role is for you.

Why This Role Is Exciting

We are currently transitioning to ServiceTitan , a leading job management and scheduling platform used by top trades businesses. This is a fantastic opportunity for someone who enjoys systems, process improvement and being part of a modern, tech‑forward workplace.

You’ll play a key role in helping us implement, refine and streamline this new system — perfect for someone who loves organisation, structure and efficiency.

What You’ll Be Doing

- Managing day‑to‑day administration including emails, customer enquiries, quotes and invoicing





- Scheduling and coordinating daily jobs for our maintenance plumbers

- Acting as the first point of contact for customer calls

- Supporting field technicians with job information and updates

- Liaising with suppliers, customers and internal staff

- Assisting with onboarding, inductions and safety processes

- Helping develop and improve systems and processes

- Participating in a rotating after‑hours/on‑call roster

- General office tasks to ensure smooth daily operations

This is a full‑time position working 8:30am to 5:00pm, Monday to Friday

What We’re Looking For

You don’t need plumbing experience — but you do need to be organised, confident and great with people.

We’d love to hear from you if you have:

- Excellent customer service and telephone skills

- Experience in administration, scheduling, office management or operations

- Strong communication skills and a friendly, professional manner

- The ability to multitask, prioritise and stay calm under pressure

- Good IT skills (we use Apple/Mac)

- Experience with Canva or social media (preferred but not essential)

- Knowledge of Xero / Service Titan systems (preferred but not essential)

- A proactive, problem‑solving approach and enthusiasm for helping shape meaningful improvements as we roll out our new system.

- Patience and initiative to help build better systems and processes

- A genuine desire to support a team and keep things running smoothly

#J-18808-Ljbffr

📌 Administration & Scheduling Support (Newcastle City Council)
🏢 Newcastle Plumbing Kings
📍 Newcastle City Council