Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a energetic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

About the Role:

As our Customer Support Team Leader, you'll lead a high-performing team that delivers exceptional support to Plenti's borrowers and investors across phone, chat and email. Combining people leadership with operational excellence, you'll coach and develop your team, oversee daily operations, manage escalated customer issues,



and drive continuous improvement to deliver outstanding customer experiences while meeting key service targets.

This is a fantastic opportunity for a passionate leader who enjoys developing people, improving processes, and creating a customer-first culture in a fast-paced financial services environment.

Key responsibilities:

Lead and Develop Your Team

Lead, coach and mentor the Customer Support team, fostering a culture of accountability, collaboration and customer-first service.

Onboard and train new team members, setting them up for success.

Provide regular coaching, feedback and performance management to support ongoing development.

Conduct Quality Assurance (QA) reviews and deliver targeted training to maintain service excellence.

Drive Operational Excellence

Oversee day-to-day customer support operations across phone, chat and email.

Monitor customer queues and workloads to ensure service level agreements (SLAs) are consistently achieved.

Allocate resources effectively to maintain service levels and operational efficiency.

Act as the primary escalation point for complex customer enquiries and complaints.

Resolve customer issues with

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📌 Customer Support Team Leader (Adelaide)
🏢 @
📍 Adelaide