Shangri-La Sydney, a deluxe 5-star hotel in The Rocks, is seeking service-driven Reservations Agents to join our team. You will manage reservations accurately, uphold Shangri-La standards, and work across channels to deliver seamless guest experiences.
You'll handle calls and emails, update Opera PMS, monitor room availability with yield awareness, upsell hotel services, and maintain detailed guest information while collaborating in a rapid-paced environment.
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📌 5-Star Hotel Reservations Agent – Upsell & Guest Experience (The Rocks)
🏢 Shangri-La Hotels
📍 The Rocks
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