Are you interested in a fulfilling role where your skills directly impact the Queensland community? Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio supports Queenslanders through key life events, including financial management for clients with impaired capacity, deceased estate administration and Will making services.

As a Public Trust Officer within the Deceased Estates team, you will manage a caseload of estate matters while delivering compassionate, high-quality service to customers. You will work collaboratively with colleagues and engage with a range of internal and external stakeholders to achieve the best outcomes.

This is an exciting permanent full-time opportunity based in Gladstone.

Why join QPT?

- Meaningful work with real impact: Support Queenslanders through significant life events by administering deceased estates and helping customers navigate complex and often sensitive circumstances.
- Varied and engaging caseload: Manage estate matters, including file management and preparation of documentation, while applying legislation across wills, estates and trusts.
- Customer-focused work: Build respectful, empathetic relationships and provide clear, timely advice that supports customers to understand decisions and outcomes.
- Develop your expertise: Strengthen your knowledge of estate administration, legislation and decision-making through hands-on experience in a quick-paced environment.

About you

You are a customer-focused, resilient professional who thrives in a fast-paced environment and takes pride in delivering high-quality service.

You'll be well suited to this role if you have:





- Strong customer service skills with the ability to build rapport and respond to enquiries with empathy and clarity.
- The ability to manage competing priorities while maintaining attention to detail and accuracy.
- A collaborative approach and the ability to work effectively within a team.
- Well-developed communication, conflict resolution and problem-solving skills.
- The ability to interpret and apply legislation, policies and procedures within delegated authority.
- A positive, empathetic mindset and resilience when working with vulnerable or distressed customers.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

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📌 Public Trust Officer (Gladstone)
🏢 Public Trust Office QLD
📍 Gladstone