Unveil Aesthetics & Plastic Surgery is a specialist-led plastic surgery, skin and aesthetic clinic located in Ivanhoe East, Melbourne.

Led by Specialist Plastic Surgeon Dr Rodrigo Teixeira, Unveil provides surgical, non-surgical aesthetic and skin health services in a modern, skilled and patient-focused environment.

Our clinic is built on clinical excellence, patient safety, integrity, education, compassion and attention to detail. We are committed to providing patients with a warm, respectful and highly personalised experience from their first enquiry through to their ongoing care.

About the Role

We are seeking a reliable, well-presented and professional Medical Receptionist to join our team on a part-time basis, initially 2–3 days per week.

This is an on-site role based at our Ivanhoe East clinic. The Medical Receptionist is responsible for providing a welcoming front desk presence, supporting patient communication, managing appointments, processing payments and assisting with the smooth daily operation of the clinic.

This role would suit someone who is organised, personable, technology-confident and comfortable working in a premium medical environment. The right person will be calm under pressure, attentive to detail and committed to creating a positive patient experience.

Key Responsibilities

Your responsibilities will include:

- Greeting patients warmly and professionally on arrival
- Managing patient check-in and check-out
- Answering phone calls and responding to email enquiries
- Scheduling, confirming and rescheduling appointments




- Managing the appointment diary and supporting patient flow
- Processing payments and issuing receipts
- Maintaining accurate patient records in the practice management system
- Preparing forms and assisting with patient documentation
- Scanning, filing and general administrative duties
- Supporting communication between reception and the clinical team
- Maintaining patient confidentiality and privacy at all times
- Keeping the reception area calm, organised and professional
- Assisting with recalls, follow-ups and appointment reminders as required
- Helping patients feel informed, respected and well cared for

About You

We are looking for someone who is:

- Reliable, punctual and consistent
- Warm, friendly and professionally presented
- Well-spoken with excellent phone manner
- Calm, patient and empathetic
- Organised with strong attention to detail
- Comfortable using computers and learning new systems
- Adaptable and willing to follow clinic processes
- Able to multitask in a busy clinical environment
- Trustworthy and discreet with confidential information
- Accountable and solution-focused
- Comfortable communicating with patients about appointments, fees and next steps




- Interested in working in a high-quality medical aesthetics and plastic surgery setting

Skills and Experience

The ideal candidate will have:

- Previous reception, administration or customer service experience
- Strong appointment scheduling and diary management skills
- Professional phone and email communication
- Good computer and technology literacy
- Excellent interpersonal skills
- Strong organisational skills
- High attention to detail
- Ability to work both independently and as part of a team
- Understanding of patient privacy and confidentiality

Previous experience in medical reception, specialist consulting rooms, plastic surgery, dermatology, aesthetics, dental, allied health or a premium service environment would be highly regarded.

Experience with practice management software is an advantage, but training can be provided for the right person.

The Right Fit

The right person for this role will take pride in being the first point of contact for our patients. You will understand that reception is not just an administrative function — it is a key part of the patient experience.

You will be someone who follows through, communicates clearly, notices details and helps keep the clinic running smoothly. You will be comfortable working in a professional environment where patient care, privacy, presentation and reliability are highly valued.

Employment type: Part-time
Days: 2–3 days per week initially
Workplace: On-site

Start date: To be discussed

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📌 Medical Receptionist (Melbourne)
🏢 Unveil Aesthetics & Plastic Surgery
📍 Melbourne