About the position

About our Cloud Support Engineer Role:
Want to grow your Career working in a virtualised setting built around VMWare, Linux and Windows?
How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
Support and collaboration with your team-mates?

We’re a friendly bunch.
Exposure to cross-functional Cloud teams (Infra, Network, Security) – develop your career and experience.
Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

Where you’d be working:

Our Cloud Support Engineers mainly operate out of our VIC office, however we are also open to expressions of interest to join other Cloud staff in NSW or QLD.

Pronto Cloud is responsible for delivering IaaS, PaaS & SaaS to support enterprise solutions including the Pronto Xi ERP to our customers.

We operate in a virtualised setting built around VMWare, Linux and Windows.

Our employees stick around because they enjoy their colleagues, culture and supportive team.





What you’d be doing:

You will work as a Level 1 Cloud Support Engineer within our support team.

Your team’s focus is on providing technical support in relation to Pronto Xi ERP, Cognos business intelligence and various mobile application solutions.

Cloud Support Engineer role details (your day would look like this):
Resolution and response of customer requests
Triage and escalation of more complex issues as required
General operational activities, e.g. backup verifications, Customer DR testing
Documentation
Email management
Linux Shell Scripting and System Administration.
MS Windows Server, SQL, AD & VMWare system Administration.
You will gain exposure to:
Various operating systems – Linux & MS Windows Server
Oracle, IBM Informix and Microsoft SQL Server databases
Network and communications, NSX technologies

Required Skill Profession

Computer Occupations

📌 Cloud Support Engineer Vic Forest Hill
🏢 Pronto Software
📍 Forest Hill