Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth.

This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone workplace.

We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds.
Handling inbound and outbound customer calls in a high-volume setting
Managing service bookings and customer requests efficiently
Coordinating with internal teams to ensure services are delivered smoothly
Following up with customers regarding bookings and updates
Maintaining accurate customer and booking records
Assisting with new client onboarding and service enquiries





Customer Service,Call Handling,Phone Etiquette,Problem Solving,Time Management,Multitasking,Data Entry / Order Processing,Record Keeping,Booking Coordination,Client Onboarding,Communication,Team Coordination,Sales Skills,Organisation Skills,CRM Software,Adaptability,Computer Literacy
Previous experience in a customer service or call centre role
Experience in outbound telesales or phone-based environments is highly regarded
Backgrounds in dispatch, bookings, logistics, retail or hospitality are welcome
Strong communication and interpersonal skills
A confident and friendly phone manner
Excellent attention to detail and organisation
Ability to multitask in a quick-paced environment
A proactive, solutions-focused attitude
Australian citizenship or permanent residency

Required Skill Profession

Information And Record Clerks

📌 Customer Service / Call Centre Officer Perth
🏢 Npaworldwide
📍 Perth