Call Centre Service Manager
Long Term Career Opportunities
Great Remuneration
Exciting Work Setting

Our Client

Our client is an ambitious financial organisation in the home lending space.

About the role

Our client is looking for a Call Centre Service Manager with lending customer experience in residential mortgages.

They will be responsible for delivering an outstanding CX with every interaction we have with our customers.
You will be involved in the day to day running of the call centre and work alongside the team.

You should have solid knowledge and understanding of the mortgage business, the products and services, and the issues the team will be faced with and solutions to address these items.

Key Responsibilities:
Ensuring team members are achieving and delivering exceptional customer service
Team management and logistics to maximise desired service levels
Providing coaching and assisatane to the call centre team




Liaising with both internal and external stakeholders on problem-solving and process involvement
Providing reports as required

Skills and Requirements:
Bachelor's degree in marketing, business or communications
At least 5 years’ experience in telemarketing or an outbound call centre workplace leading a team of lending specialists
At least 5 years’ experience in mortgage-based banking or finance experience with ability to meet complex lending needs
Ability to work under intense pressure and capable of multitasking
Exceptional interpersonal, customer service, problem-solving, verbal and written communication skills
Strong leadership and conflict resolution skills
Proficient in necessary technology (AWS Connect preferred)

If you would like to be part of an exciting work environment with long term career opportunities, please apply now or email your CV to

Required Skill Profession

Information And Record Clerks

📌 Call Centre Service Manager Sydney (Australia)
🏢 Ebr
📍 Australia