Senior Revenue and Debt Management Lead Clerk

Grade: 9/10 Salary Range: $133,348 - $146,945 plus superannuation Employment Type: Ongoing Location: Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Wednesday, 15 July 2026 [10:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

- Lead end-to-end Accounts Receivable operations, including billing, receipting, collections, reconciliations and debt management, ensuring accurate and timely delivery of services
- Manage day-to-day operations, including workforce planning, workload allocation and prioritisation to ensure deadlines and service standards are met
- Lead, coach and mentor teams to build capability,



manage performance and foster a customer-focused and accountable culture
- Analyse operational performance and provide reporting, insights and advice to support decision-making and continuous improvement
- Drive improvements to systems, processes and ways of working, including optimisation of SAP and MyWorkZone workflows
- Oversee system-related activities including incident management, change requests and testing
- Develop and maintain strong stakeholder relationships to proactively resolve issues and improve service delivery outcomes
- Ensure compliance with financial controls, policies, audit requirements and records management obligations

About You

- The successful candidate must demonstrate strong capabilities in Accounts Receivable operations in a complex or shared services environment:
- Extensive experience leading end-to-end Accounts Receivable operations, including workforce planning, workload management and service delivery performance
- Demonstrated expertise in Accounts Receivable processes, workflows and controls, with robust working knowledge of SAP and MyWorkZone (or similar systems)
- Proven ability to lead, manage and mentor teams, driving performance, accountability and capability development




- Strong analytical skills, with the ability to interpret data, solve problems and improve outcomes
- A strong commitment to customer service and building effective stakeholder relationships
- Sound understanding of financial governance, compliance and audit requirements

Desired Skills and Experience

- Extensive experience leading end-to-end Accounts Receivable operations, including workforce planning, workload management and service delivery performance
- Demonstrated expertise in Accounts Receivable processes, workflows and controls, with strong working knowledge of SAP and MyWorkZone (or similar systems)
- Proven ability to lead, manage and mentor teams, driving performance, accountability and capability development
- Strong analytical skills, with the ability to interpret data, solve problems and improve outcomes
- A strong commitment to customer service and building effective stakeholder relationships
- Sound understanding of financial governance, compliance and audit requirements

Salary Grade

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability.

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📌 Senior Revenue And Debt Management Lead (Orange)
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📍 Orange