Introduction: Sydney, NSW | 12-Month Contract (view to perm)

About The Role

Cheil Australia is looking for an experienced and results-driven CRO Manager to join our Sydney team, supporting our flagship client, plus other clients. This is a critical role within our digital team—focused on maximising performance across digital ecosystem through smart experimentation, user journey improvements, and data-led decision-making.

You’ll be responsible for identifying conversion opportunities, designing and executing A/B and multivariate tests, and delivering measurable uplift in performance across e-commerce, campaign landing pages, and broader digital touchpoints.

What You’ll Be Doing

- Lead and own the CRO strategy and testing roadmap for Samsung AU’s digital platforms.
- Partner with UX, analytics, development, and media teams to optimise digital journeys—from acquisition to conversion.
- Develop hypotheses and prioritise test ideas based on user insights, analytics data, and commercial impact.
- Design, execute and analyse A/B tests, multivariate tests, and personalisation campaigns.
- Deliver regular insights and performance reporting to internal and client stakeholders.
- Champion best practices in CRO, user psychology, and experimentation methodologies.
- Continuously improve the speed and scale of our testing programs and results delivery.
- Build and manage day-to-day client partnerships




- Diligently identify client needs and create business development opportunities with existing clients
- Managing client financials relating to all CRO clients and programs, forecasting, estimating, billable financial management
- Share results and report insights to all peer teams and executives
- Working closely with the operations, data, user experience, and website production teams

Skills and Experiences

What You’ll Bring

Experience & Skills

- 5+ years’ experience in a dedicated CRO or digital optimisation role—ideally within an agency or client-side on a complex or high-traffic account.
- Hands-on experience with experimentation platforms (e.g., Google Optimize, Optimizely, VWO, Adobe Target, etc.).
- Robust working knowledge of Google Analytics (GA4) and other digital analytics tools.
- A solid understanding of UX principles, user behaviour, and funnel optimisation.
- Familiarity with e-commerce and campaign landing page optimisation.
- A data-driven mindset combined with creative thinking and business acumen.
- Excellent communication skills with the confidence to present insights and influence senior stakeholders.
- Comfortable working in a fast-paced environment with multiple priorities and collaborators

Why Apply?

- Work with a globally recognised agency and iconic clients
- Supportive and collaborative team environment
- 4 days in the office - 1 day WFH
- Opportunity to build business within a dynamic team

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📌 CRO Manager (Parramatta)
🏢 Cheil Australia
📍 Parramatta