Systems Support Analyst – Contact Centre & CRM (Canberra)

Systems Support Analyst – Contact Centre & CRM (Canberra)

02 Aug
|
Department of Employment and Workplace Relations
|
Canberra

02 Aug

Department of Employment and Workplace Relations

Canberra

The Department Of Employment And Workplace Relations in Canberra is seeking an APS5 Systems Support Analyst to support contact centre systems (CRM and Genesys) in a high-volume setting. You will work with stakeholders and technical teams to ensure systems are fit-for-purpose and aligned to business needs.

Reporting to an APS6 Team Manager, you will assist with system configurations, onboarding, testing and ongoing improvements to support effective service delivery across staff in fast-paced

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📌 Systems Support Analyst – Contact Centre & CRM (Canberra)
🏢 Department of Employment and Workplace Relations
📍 Canberra

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