About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a full time fixed term position until 8 January 2027. The Operations Lead supports the delivery of transport network operations by coordinating activities within the DTP Transport Operations Centre. The role provides operational advice, supports team delivery, manages competing priorities and works closely with internal and external stakeholders to maintain effective service outcomes.

The position contributes to incident management, reporting, systems monitoring, procedures and team capability. It also provides leadership and support to staff, promoting a safe, inclusive and collaborative environment while ensuring operational requirements are met.

What we’re looking for (Selection Criteria)

You’re someone who:

- Applies critical thinking and problem-solving skills to assess complex issues, identify improvements and deliver practical outcomes.
- Builds strong stakeholder and customer relationships by understanding needs, managing risks and achieving positive service outcomes.
- Translates strategies into successful projects by establishing clear plans, governance and processes to support delivery.
- Develops team capability through coaching,



feedback and support, while fostering a collaborative and inclusive environment.
- Demonstrates resilience under pressure, providing clear direction and helping teams navigate challenging situations.

Qualifications and experience

You’ll bring:

- Experience working in an operational customer service setting (mandatory).
- Understanding of, and experience working with, transport operators including public transport and roads.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Paola Gonzales, Manager Transport Operations Centre at **************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

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📌 Operations Lead (Warrnambool)
🏢 Department Of Transport
📍 Warrnambool