Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Full‑Time | Rockhampton QLD | $34.28ph + Super

Join a team that puts people first! Our Rockhampton Service Centre is growing, and we’re looking for a confident, customer‑focused professional who thrives in a hands‑on, fast‑paced environment. If you’re passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.

Why You’ll Love Working With Us

Every day, you’ll make a real impact. You’ll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You’ll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.

What You’ll Be Doing

- Deliver warm, professional face‑to‑face customer service
- Welcome customers and visitors with a positive, can‑do attitude
- Respond to enquiries via phone, email, and in person
- Support the Branch Manager with daily operations and admin tasks
- Keep customers updated on delivery lead times
- Conduct vehicle repair inspections
- Understand customer needs and educate them on our full range of services
- Raise job authorities and issue invoices
- Schedule repair bookings and manage workflow
- Resolve customer concerns and follow up on queries

What You Bring

- Professional presentation and communication skills
- Clear, confident verbal and written communication




- A current driver’s licence (essential)
- Strong problem‑solving skills and a customer‑first mindset
- Ability to support the Service Centre Manager with admin and coordination
- Excellent time management and the ability to prioritise
- Comfort working in a rapid‑paced environment
- Intermediate to advanced Microsoft Office skills
- Full Australian work rights

Work Requirements

Weekday hours vary depending on Service Centre needs

Full‑time hours: Monday–Friday

Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm

Ability to work Saturdays when required (overtime paid)

Full Australian work rights required

What’s In It For You

- A supportive, team‑oriented workplace
- Opportunities for growth and development
- Competitive hourly rate
- Reward and recognition programs
- A role where no two days are the same

If you’re ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we’d love to hear from you.

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services,



operating in 40 countries across 6 continents.

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

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📌 Customer Experience Expert (Rockhampton)
🏢 O'Brien Glass Industries
📍 Rockhampton