Conduct in-depth consultations and match tailored treatment programs to patient needs
Confidently guide patients through the enrolment process
Proactively generate new business through follow-ups and outreach
Achieve sales targets and promote relevant products and services
Deliver Exceptional Patient Care
Build solid, lasting relationships with patients
Provide ongoing support, monitor progress, and address concerns
Coordinate check-ups and facilitate doctor consultations
Manage patient accounts, encourage feedback and review, and ensure satisfaction
Handle enquiries and manage patient transfers with professionalism
Maintain Administration & Compliance Excellence
Process payments and reconcile daily transactions
Maintain accurate patient records using CRM and clinic systems
Ensure all documentation, prescriptions, and records meet compliance requirements
Support Clinic Operations
Manage reception, scheduling, and day-to-day clinic administration
Oversee stock levels and order processing
Resolve issues efficiently while adhering to company policies
Collaborate & Uphold Professional Standards
Maintain strict patient confidentiality and ethical conduct
Work collaboratively with team members and medical professionals
Communicate effectively to ensure smooth clinic operations
Why Join Ashley & Martin?
Be part of a trusted, industry-leading brand
Make a real difference in patient confidence and outcomes
Thrive in a supportive, performance-driven environment
Enjoy a role that blends sales, service, and healthcare impact
The Impact You’ll Make
Your work goes beyond sales—you’ll directly contribute to life-changing results for patients, building confidence and long-term loyalty. Your dedication and expertise will strengthen our reputation for excellence and ensure every patient feels supported and empowered.
About You
Strong sales and customer service experience. at least 2 years' experience in sales / customer service essential
Exceptional communication, relationship-building, interpersonal, and presentation skills
Highly organised with strong attention to detail and strong work ethic
Comfortable working toward targets and KPIs
Professional, empathetic, and patient-focused and a passion for helping people and improving their lives
Proficiency in Microsoft Office Suite and CRM Systems.
📌 Customer Service Specialist (Brisbane)
🏢 Ashley & Martin
📍 Brisbane
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