About Our Client

Our client is a well-established plumbing and maintenance service provider, delivering reliable residential and commercial plumbing solutions across the Perth metropolitan area. With a strong reputation for quality workmanship and customer service, they pride themselves on their responsive approach and commitment to supporting both their customers and employees. They offer a friendly, team-oriented workplace with opportunities for long-term career growth.

Job Details

$40.00 per hour

Monday to Friday | 8:30am 4:30pm

Temp to Perm opportunity

About The Role

WorkPac is currently seeking a professional and organised Customer Service & Scheduling Administrator to join a busy office team. This is an excellent opportunity for an experienced administrator who thrives in a rapid-paced environment and enjoys balancing customer service with scheduling and coordination duties. The successful candidate will be responsible for managing incoming customer enquiries, coordinating daily plumbing schedules, maintaining accurate job records, and providing general administrative support to ensure the smooth operation of the business.

Key Duties & Responsibilities

- Answer incoming customer phone calls and respond to email enquiries.
- Schedule and coordinate daily plumbing call-outs.
- Liaise with plumbers and drivers to manage daily work schedules.
- Prioritise urgent and emergency service requests.
- Provide customers with booking confirmations and estimated arrival times.




- Process work orders and maintain accurate job records.
- Provide general administrative support to the office team.

Skills & Experience Required

- Current Driver's Licence Essential.
- Previous experience in an administration, scheduling, or customer service role.
- Proficiency in Microsoft Office Suite, including Outlook and Excel.
- Demonstrated ability to multitask, including answering phone calls while entering work orders.
- Confident and professional telephone manner with excellent communication skills.
- Strong organisational skills with the ability to prioritise competing tasks.
- High attention to detail and accurate data entry skills.
- Reliable with a positive attitude and strong work ethic.
- Ability to work effectively both independently and within a team.
- Full working rights in Australia.

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

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📌 Administrator (Fremantle)
🏢 Workpac
📍 Fremantle