People & Culture Manager Real Life Skills Support Services Maroochydore, Queensland, Australia

We're a fast-growing NDIS service provider on the Sunshine Coast, supporting participants across the region from our Maroochydore base. With 80+ staff and ambitious expansion plans, we need someone who's as comfortable in the field as they are in a boardroom.

Reporting directly to the General Manager, you'll oversee the people and operations. This is a rare hybrid role, part People & Culture lead, part operational backbone, built for someone who doesn't just manage process but actually shows up. You'll be the connective tissue between our people, our operations, and our mission. No two days are the same.

What You'll Do

People & Culture

Lead end-to-end recruitment, onboarding, and induction across a diverse 80+ person team

Design and deliver training programs that build capability and confidence at every level

Drive staff engagement, retention strategy, and a culture people actually want to be part of

Manage HR compliance, documentation, and policy in line with NDIS and relevant legislation

Support performance management and navigate complex HR matters with care and confidence

Operations & Daily Support

Manage and oversee rostering across a complex, fast-moving service environment

Be present — conduct house visits, staff check-ins, and face-to-face support across the Sunshine Coast

Answer phones and triage queries with calm, professionalism, and practical problem-solving

Conduct audits to maintain quality, compliance, and continuous improvement

Support the General Manager across daily operations, reporting, and business priorities

Contribute to our expansion strategy as we grow across the region

Who You Are

To succeed in this role, you’ll bring:

A sense of humour, good attitude and can have a laugh

Proven experience in an administrative, operations or coordination role





Exceptional organisational and multitasking skills you love managing a large to-do list and getting things done

Strong attention to detail and a proactive, solutions-focused mindset

Excellent communication and interpersonal skills, with the ability to build trust across teams

Confidence working in a fast-paced, high-functioning office environment

Willingness to work flexibly, including being available for on-call duties when required

You've got proven HR experience but you're not worried about getting your hands dirty

You know the NDIS landscape (or you learn fast and ask smart questions)

You handle crisis with clarity you don't freeze, you act

You communicate well with everyone: executives, frontline staff, participants, and families

You're a natural organiser who can juggle multiple priorities without dropping the important ones

You're values-driven the 'why' matters to you as much as the 'how'

You hold a current driver's licence and can travel across the Sunshine Coast

What You'll Bring

Qualification in Human Resources, Business, or a related field (desirable but not essential)

Experience in disability services, aged care, or community sector (highly regarded)

Understanding of NDIS Practice Standards and compliance requirements

Solid experience with rostering systems and workforce management tools

Current Blue Card and NDIS Worker Screening Check (or willingness to obtain)

We're not a corporate. We're a values-led team that genuinely cares about our participants, our staff, and the communities we serve. You'll have real influence here. Your ideas will land. Your work will matter.

Be part of a purpose driven organisation making a real impact

Work with a supportive, values-led leadership team

Varied, dynamic work, no two days are the same

Ongoing skilled growth and development opportunities

Competitive remuneration based on experience

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📌 People & Culture Manager (Maroochydore)
🏢 Real Life Skills Support Services
📍 Maroochydore