- $93,660 - $100,132

- APS Level 5
- Sydney, NSW; Brisbane, QLD; Adelaide, SA; Perth, WA
- $93,660 - $100,132

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

As an APS5 Learning and Development Officer, you will support the design and delivery of learning that enables frontline staff to perform effectively in a dynamic service delivery environment. Reporting to the APS6 Learning and Development Manager and working closely with subject matter experts and operational teams, you will deliver practical, accurate and user focused learning aligned to business needs.





This role supports staff operating in rapid paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams. It requires strong organisational skills, sound judgement, and the ability to respond to competing priorities.

Duties and Responsibilities

Responsibilities of the APS5 Learning and Development Officer may include:

- Coordinate the development and maintenance of learning resources ensuring content is accurate, relevant, accessible and aligned to business requirements and capability needs.
- Support the delivery of learning activities through facilitation of training sessions (face-to-face and virtual), ensuring a consistent and engaging learner experience.
- Apply quality learning principles in practice by supporting the development and delivery of learning that is purposeful, user focused and suitable for the operating environment.
- Monitor and manage learning development enquiries and communication channels including shared mailboxes, ensuring timely, accurate and customer-focused responses to stakeholders.
- Collect, maintain and report on learning data including participation,



completion and knowledge check results, to support reporting, evaluation and continuous improvement.
- Support continuous improvement of learning products and delivery by identifying trends, feedback and opportunities to enhance content, accessibility and effectiveness.
- Build and maintain effective stakeholder relationships working collaboratively with subject matter experts and business areas to support the development and delivery of learning solutions.
- Contribute to administrative and coordination activities that support the effective delivery of learning and development services across the branch.

Eligibility

Don’t meet all the role requirements?

At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.

Job Information Pack Opens in new window

Job Information Pack Opens in new window

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📌 Learning and Development Officer (Adelaide)
🏢 Department of Employment and Workplace Relations
📍 Adelaide