We’re Looking for the Organised Person Who Keeps Everything Moving

NDIS Administration Assistant

Work from home | Monday to Friday | 4–5 hours per day | Flexible school hours

Are you the kind of person who notices what needs to be done before anyone asks?

Do you enjoy bringing order to busy systems, following referrals through from start to finish, and making sure participants and families feel supported from their very first contact?

Impact Family Services is looking for an experienced NDIS Administration Assistant to become an important part of our team.

This is not a role where you will simply sit in the background completing repetitive tasks. You will be a key point of support for our practitioners, participants, families and support coordinators, helping ensure referrals progress smoothly, documents are completed correctly and nothing important is missed.

The role is approximately 4–5 hours per day, Monday to Friday, with flexible hours that can be worked around school commitments.

Why You Might Love This Role

You will have the flexibility of working from home while still being part of a supportive, purpose-driven team.

You will be trusted to take ownership of your work, manage your day independently and use your NDIS knowledge to keep things moving.

Most importantly, the work you complete behind the scenes helps participants access the right supports sooner.

About Impact Family Services

Impact Family Services is a registered NDIS provider supporting children, young people and adults.

We provide behaviour support, psychology, counselling, social work, social skills development, early childhood supports and capacity-building services, including Improved Relationships.

We are a growing team that values warmth, professionalism, accountability and genuine care. We want our participants, families and stakeholders to feel welcomed, informed and supported at every stage of their journey with us.

What Your Day May Look Like

- Responding to a new referral and speaking with a support coordinator
- Guiding a family through the intake process




- Reviewing NDIS plans and funding information
- Preparing service agreements, schedules of supports and consent documents
- Following up outstanding intake or compliance documents
- Entering and updating participant information
- Monitoring shared inboxes and responding to enquiries
- Supporting practitioners with participant onboarding
- Checking that participant files are complete and compliant
- Keeping referrals organised and progressing
- Assisting with executive and general administrative tasks
- Creating occasional social media posts or recruitment advertisements

You’ll Be a Great Fit If You Are

- Experienced in NDIS administration
- Confident managing current referrals from enquiry through to commencement
- Familiar with intake, consent, funding and compliance documentation
- Highly organised and able to manage several priorities at once
- Proactive and comfortable following up outstanding information
- Confident communicating with participants, families and support coordinators
- Professional and welcoming on the phone and by email
- Accurate, reliable and attentive to detail
- Able to work independently without needing constant direction
- Someone who takes responsibility for seeing tasks through to completion

Experience We’re Looking For

Previous experience in an NDIS administrative role is essential.

Experience with the following will be highly regarded:

- ShiftCare or similar client management systems
- Service agreements and schedules of supports
- NDIS funding categories and support item codes
- Participant onboarding and compliance processes
- Executive administration
- Social media posts and advertisements

The Details

- Work from home
- Approximately 4–5 hours per day
- Monday to Friday
- Flexible school-hours arrangement
- Part-time position
- Applicants must reside in Australia
- Overseas applications will not be considered

We are looking for someone who wants more than “just another admin role” — someone who enjoys being relied upon, takes pride in keeping things organised and wants their work to contribute to better outcomes for participants and families.

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📌 Administrative Assistant (New South Wales)
🏢 Impact Family Services
📍 New South Wales