About Us

ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth. We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence. Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference. From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Job Title – IAM Technical Lead

Job Location – Melbourne

Employment Type – Contract/FTC

Job Summary

What role you will play in Team: We are looking for a hands-on IAM Technical Lead . This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

The candidate will be responsible for incident resolution, problem management,



and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

Key Responsibilities

- Provide technical leadership for IAM platforms (no people management responsibility)
- Drive solution design validation, troubleshooting support, and technical governance
- Act as escalation point for complex IAM issues and integrations
- Work hands-on on incidents, service requests, and problem tickets
- Perform deep troubleshooting and root cause analysis (RCA)
- Support access provisioning issues, PAM onboarding, and integration failures
- Ensure SLA adherence and operational stability
- Lead and actively participate in priority incident calls
- Provide technical ownership during Major Incident Management (MIM)
- Support real-time mitigation and post-incident RCA activities
- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
- Identify and implement automation and process improvements
- Contribute to runbooks, SOPs, and knowledge management
- Support audit, compliance, and remediation activities

Required Skills (Must Have)

- Strong hands-on experience in:
- CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)




- SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)

- Experience in:

- Production support / BAU IAM environments
- Handling priority incidents and MIM calls
- ITIL processes (Incident, Problem, Change)

- Solid troubleshooting and debugging skills

Preferred Skills (Good To Have)

- Experience with Okta (SSO, MFA, lifecycle management)
- Knowledge of Jenkins / CI-CD pipelines / automation frameworks
- Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)

Key Competencies

- Strong analytical and problem-solving skills
- Ability to work in high-pressure incident environments
- Good communication and stakeholder management
- High ownership and accountability mindset

Role Boundaries

- This is NOT a people management role
- Focus is technical leadership + hands-on delivery
- Candidate must be comfortable leading from the front during incidents

Stay Connected With Us

Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

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EEO Statement

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.

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📌 IAM TECHNICAL LEAD (Melbourne)
🏢 ALOIS UK
📍 Melbourne