APM is seeking a Customer Service Officer (Communities) in Melbourne to be the frontline for our valued customers across sites. You will schedule appointments, resolve queries, de-escalate challenging interactions, and ensure every contact leaves a positive impression using telephony and CRM systems.
The role requires experience with KPIs, solid communication, empathy, and problem-solving. You’ll thrive in a fast-paced environment and contribute to a collaborative multi-site team within the APM