The Housing Industry Association (HIA), Australia's peak residential building industry association, is seeking a Membership, Communications & Administrative Officer to join our Tasmania team based in Hobart.
This is a diverse, hands-on role responsible for providing high-quality customer service and administrative support to HIA members, visitors and stakeholders, while also supporting regional communications activities, membership services, product sales and the day-to-day operation of the Hobart office.
Working closely with the Regional Executive Director - Tasmania, you will play an important role in supporting member engagement, communications activities, office administration and product sales across the region.
About the Role
Key responsibilities include:
Membership Support
- Assist with membership enquiries and member service activities.
- Support membership administration, activations and recruitment initiatives.
- Coordinate new member information packs and member communications.
- Maintain accurate member records, reporting and data entry activities.
- Assist with tracking member and event participation information.
Communications Support
- Assist with drafting, formatting and distributing regional communications.
- Support regional social media activity through content scheduling and monitoring.
- Maintain stakeholder, member and media contact lists.
- Monitor media coverage and assist with media-related administration.
- Support promotion of local events, services, advocacy priorities and Housing Awards activities.
- Attend stakeholder and media meetings with the Regional Executive Director as required.
Reception & Administration
- Provide professional reception and front desk services.
- Support the national phone line and respond to enquiries from members, customers and stakeholders.
- Prepare correspondence, reports and other documentation.
- Coordinate meetings, diaries and office administration activities.
- Assist with invoicing, banking and budget administration when required.
- Support the delivery of regional projects, meetings and events.
- Coordinate meeting room and function room bookings, catering and audio-visual requirements.
- Maintain records, filing systems and administrative processes.
Product Sales & Service Support
- Promote and sell HIA stationery and products.
- Process orders, sales and invoicing activities.
- Manage stock control, stocktaking and product deliveries.
- Respond to customer enquiries and maintain CRM records.
- Liaise with suppliers, printers and other service providers.
- Assist with promotional activities for HIA products and services.
About You
To be successful in this role, you will bring:
- Solid customer service skills and a commitment to delivering quality service.
- Experience in administration, customer service, office support or a similar role.
- Experience or a demonstrated interest in communications support, social media, stakeholder communications or media monitoring.
- Excellent interpersonal, written and telephone communication skills.
- Strong attention to detail and the ability to prepare accurate, professional documentation.
- Well-developed organisational skills with the ability to manage competing priorities and meet deadlines.
- Sound computer skills including Microsoft Word, Outlook and Excel.
- The ability to build effective working relationships with members, stakeholders and colleagues.
- A proactive approach, strong initiative and effective problem-solving skills.
- The ability to work both independently and as part of a team.
Why Join HIA?
HIA represents and supports thousands of businesses across Australia's residential building industry. As part of our Tasmania team, you will have the opportunity to work in a varied role that contributes directly to member service delivery, industry engagement and the ongoing success of the region.
Applications
If you are a customer-focused administration professional who enjoys working with people and delivering high-quality support services, we would welcome your application.
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📌 Membership, Communications & Administrative Officer (Australia)
🏢 HIA
📍 Australia