Title: Senior Wayfinding Development Advisor

Requisition ID: 11488

Work Type: Fixed Term Full Time

Fixed Term Period: 07/09/2026 to 24/09/2027

Location: Melbourne - CBD

Date Posted: 30 Jul 2026

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About The Role

This is a Fixed Term Position until 24 September 2027

The Senior Wayfinding Development Advisor leads the design and development of static and digital wayfinding systems that help passengers navigate the transport network safely and easily. The role ensures wayfinding solutions are user-focused, accessible, consistent, and aligned with Department of Transport and Planning standards while providing expert advice to support project delivery and decision-making.

The role also drives continuous improvement by developing innovative wayfinding solutions, improving design and production processes, managing suppliers and consultants, undertaking cost-benefit analysis, and working collaboratively with stakeholders to deliver high-quality, efficient, and passenger-focused outcomes.

What we’re looking for (Selection Criteria)

You’re Someone Who

- Thinks critically to solve complex problems, considering the broader business context and implementing solutions that deliver lasting improvements.
- Drives innovation and continuous improvement by identifying opportunities to enhance processes, services, and customer outcomes.
- Communicates clearly and confidently, tailoring information to different audiences to build understanding and support informed decision-making.




- Adapts quickly to changing priorities and thrives in a dynamic environment while maintaining high-quality outcomes.
- Builds solid collaborative relationships, fosters knowledge sharing across teams, and uses customer insights to inform practical, user-focused solutions.
- Independently prioritises and manages multiple projects at a time.

Qualifications And Experience

- Demonstrated experience designing and delivering wayfinding systems in complex or similar environments.
- Strong knowledge of user-centred wayfinding principles and best-practice design. The ability to develop practical, accessible wayfinding solutions that improve the customer experience.
- Demonstrated experience in understanding and applying system design, strategic and graphic forms.
- Graphic design skills and experience in using the Adobe Creative Design suite. (Desirable)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Monday, 10th August 2026.

For further information about the role, please contact Jennifer Santas, Manager Wayfinding & Customer Information Strategy at [email protected].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

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📌 Senior Wayfinding Development Advisor (Melbourne)
🏢 Department of Transport and Planning
📍 Melbourne