Your recent company A Victorian government organisation is seeking an Information Systems Support Officer to provide day-to-day support for business systems, document management, and information governance activities. This role will support internal stakeholders in the effective use of Microsoft 365 technologies, particularly SharePoint, while ensuring information and records are managed accurately and consistently in line with established policies and procedures.This is an excellent opportunity for an organised and customer-focused professional who enjoys supporting users, maintaining information quality, and contributing to continuous improvement initiatives within a structured environment.

Position Purpose

The Information Systems Support Officer (ISSO) provides operational support to the Business Systems and Information Management team, with a particular focus on SharePoint and document management processes. The role supports business users with routine SharePoint administration activities, including document organisation, document set creation, application of naming conventions, metadata management, records maintenance, and responding to user enquiries. The ISSO works closely with internal stakeholders to ensure information is managed effectively and consistently across the organisation.

Key Responsibilities

- Provide day-to-day support for SharePoint sites, document libraries and information management activities in accordance with established procedures.
- Assist users with uploading, organising and maintaining documents within SharePoint.
- Apply document naming conventions, metadata standards and version control practices.
- Create and manage document sets (docsets)



and assist with document library maintenance activities.
- Support records and information management processes by reviewing content for completeness, accuracy and consistency.
- Respond to user enquiries relating to SharePoint and document management processes.
- Resolve routine system issues and escalates more complex technical matters where required.
- Provide administrative support and advice relating to information and document management practices.
- Contribute to continuous improvement initiatives and the enhancement of business processes.
- Foster an inclusive, respectful and collaborative working environment.

Skills and Experience

Essential

- Demonstrated experience supporting Microsoft 365 applications, particularly SharePoint and Excel.
- Experience assisting users with SharePoint document libraries, permissions, metadata, version control and basic site navigation.
- Strong administrative and organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent attention to detail and commitment to maintaining accurate records and documentation.
- Experience providing business support services and responding to customer enquiries.
- Strong written and verbal communication skills.
- Proven ability to work collaboratively within a team environment.

Desirable

- Experience in records management, information governance or document control.
- Experience working within government, public sector or other highly regulated environments.
- Tertiary qualification in Information Technology, Information Management, Data Science or a related discipline.

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📌 Systems Support Officer (Melbourne)
🏢 Rashi Joshi
📍 Melbourne