Your new company

Our client is a well-established national provider of fire protection and essential services, supporting a wide range of commercial and industrial clients across Australia. With a strong reputation for service excellence and safety, they are seeking an experienced Operations Manager to join their Sydney-based team.

Your new role

As Account Manager/Operations Manager, you will oversee the delivery of service and maintenance operations for a key client portfolio. You will lead a team of field technicians, manage customer relationships, and ensure service delivery meets contractual, compliance and performance requirements.

Key responsibilities include:

Leading and mentoring a team of technicians across service and maintenance activitiesManaging daily operations to ensure work is delivered safely, efficiently and to a high standardConducting toolbox talks, inductions and ongoing team development activitiesSupporting workforce planning, scheduling and resource allocationManaging client relationships and attending regular account management meetingsMonitoring contract performance and ensuring service delivery aligns with client expectations.Ensuring compliance with workplace health and safety requirements, company policies and key performance indicatorsCarrying out site inspections,



audits and field leadership activitiesIdentifying opportunities to improve operational performance and service outcomesAssisting with debtor management and administrative duties where requiredResolving operational issues and implementing practical solutions to enhance service delivery

What you'll need to succeed

Previous leadership, operations or account management experience within a service-based environmentExposure to the fire protection, electrical, mechanical, building services or facilities management sectorsStrong people management and leadership skillsExperience managing customer accounts and building long-term client relationshipsExcellent organisational and scheduling abilitiesSound understanding of workplace health and safety requirementsStrong commercial awareness and the ability to balance customer expectations with operational performanceExcellent written and verbal communication skillsA proactive and solution-focused approach to problem-solvingThe ability to manage multiple priorities in a fast-paced environment

What you'll get in return

Market-competitive salary packageFully maintained company vehicleMobile phone and other business tools providedSupportive team culture with ongoing career development opportunitiesOpportunity to work with a recognised industry leaderLong-term career progression within a growing national organisation

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📌 Account Manager (City of Sydney)
🏢 Rashi Joshi
📍 City of Sydney