As the Online Producer, you will take ownership of the end-to-end delivery of digital content and experiences, ensuring customers can easily access information, complete transactions and manage their online journeys.
A key focus will be supporting digital experiences for business and SME customers, working closely with Product, UX, Marketing, Commercial and Technology teams to improve customer outcomes and digital performance.
Key Responsibilities
- Contract Opportunity
- Market Rates
- Brisbane Based
- Manage the publishing, maintenance and updating of digital content using Adobe Experience Manager.
- Own the end-to-end delivery of online content and customer experiences.
- Support customer journey optimisation through testing, analysis and continuous improvement.
- Contribute to experimentation and personalisation initiatives using Adobe Target.
- Monitor customer behaviour, digital performance and engagement metrics.
- Produce reporting and actionable insights to support business decisions.
- Support digital experiences designed for SME and business customers.
- Troubleshoot CMS, content and digital experience issues.
- Maintain strong governance, accessibility,
quality assurance and publishing standards.
- Collaborate with Product, UX, Marketing, Commercial and Technology stakeholders.
About You
You will be an experienced digital content qualified with strong Adobe Experience Manager expertise and an understanding of digital optimisation and analytics.
You will bring:
- Strong hands-on experience with Adobe Experience Manager.
- Experience using Adobe Target.
- Working knowledge of HTML, CSS and JavaScript.
- Experience with Adobe Analytics, Google Analytics or similar platforms.
- Experience using Pendo or other digital product analytics tools.
- An understanding of web optimisation and experimentation methodologies.
- Strong stakeholder management and communication skills.
- The ability to work effectively within a cross-functional delivery environment.
Experience supporting SME, loyalty or business customer digital experiences would be highly regarded, along with broader exposure to Adobe Experience Cloud, personalisation practices and Agile delivery environments.