Job Summary

We're seeking an API & Integration Support Analyst to help customers and partners successfully integrate with HUB24's platforms. This role combines technical support, partner onboarding, integration delivery and API enablement, making it ideal for someone who enjoys solving technical problems while working closely with customers and internal teams.

You will be responsible for supporting API users, troubleshooting integration issues, assisting with partner onboarding, improving documentation and helping drive the adoption of HUB24's API ecosystem. Working closely with Product, Engineering and external partners, you'll play a key role in delivering a seamless integration experience.

Responsibilities API Support & Troubleshooting

- Investigate and resolve API and integration-related issues raised by customers and partners
- Analyse API requests, responses, payloads and system logs to identify root causes
- Manage and own API-related escalations through to resolution
- Provide recommendations for product and platform improvements based on customer feedback and support trends

Partner Onboarding & Enablement

- Support the onboarding of new API partners and integration providers
- Assist customers and developers with API implementation and best practices
- Deliver training, technical guidance and ongoing support to API consumers
- Help improve API adoption and customer experience

Integration Delivery

- Collaborate with Product and Engineering teams to support the delivery of new integrations
- Assist with API design reviews, testing and release activities
- Contribute to integration documentation, standards and onboarding processes




- Support API lifecycle management activities

Documentation & Continuous Improvement

- Create and maintain knowledge articles, FAQs and technical documentation
- Identify recurring issues and opportunities for automation or process improvement
- Monitor API usage, performance and adoption metrics
- Contribute to a reliable, secure and scalable API ecosystem

Requirements

Essential

- 2+ years' experience in API support, integrations, technical consulting or a similar role
- Experience working with REST APIs and API troubleshooting
- Understanding of authentication methods such as OAuth2 and OpenID Connect
- Experience using tools such as Postman, Swagger/OpenAPI or similar
- Strong analytical and problem-solving skills
- Ability to communicate technical concepts to both technical and non-technical audiences
- Customer-focused mindset with robust stakeholder management skills

Desirable

- Experience supporting or implementing third-party integrations
- Exposure to API gateway technologies such as Apigee, Kong or AWS API Gateway
- Basic knowledge of SQL, scripting or software development concepts
- Experience within financial services, wealth management or fintech
- Familiarity with Agile delivery environments

Ideal Candidate

- Enjoys solving technical problems and working directly with customers
- Has a blend of technical, customer-facing and stakeholder management skills
- Interested in API technologies, integrations and developer experience
- Wants exposure to both operational support and project-based integration work
- Thrives in a collaborative, fast-paced environment

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📌 Api Support Analyst (Australia)
🏢 HUB24
📍 Australia