About the role

Fremantle Dermatology is an established busy specialist medical clinic committed to delivering high-quality, patient-centred care. We are seeking a professional and compassionate Medical Receptionist to join our team at Fremantle Dermatology. This is a full time position based in Fremantle, WA 6160.

This position is best suited to someone who enjoys working in a specialist medical environment, takes pride in delivering exceptional patient service, and is able to work independently while maintaining a high level of professionalism.

As the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient experience for everyone who visits our clinic. You will be responsible for managing the front desk operations, coordinating patient appointments, handling administrative tasks, and ensuring our practice runs smoothly. This position is essential to the success of our dermatology practice and directly contributes to patient satisfaction and clinical efficiency.

Key responsibilities

- Greet patients warmly and professionally as they arrive at the clinic, ensuring a positive first impression

- Manage all incoming calls, appointment scheduling, including booking, rescheduling and cancelling appointments using our practice management system

- Answer telephone calls promptly and professionally, directing enquiries to appropriate staff members or taking messages

- Process patient registrations and maintain accurate patient records and files, processing data into medical software

- Processing patient accounts and claims from Medicare and DVA

- Checking referral validity and chasing up missing referrals and results

- Maintaining patient files ensuring all documents are filed accordingly

- Collect payments and process invoices, ensuring all financial transactions are recorded accurately

- Verify patient insurance details and process claims as required





- Maintain confidentiality of all patient information in accordance with privacy regulations

- Perform general administrative duties including filing, photocopying, and managing correspondence

- Familiarity with Medicare, DVA, referrals and telehealth administration

- Scanning and linking medical records

- Processing faxes and emails

- Printing and distributing letters to medical professionals.

- Previous experience working as a medical receptionist

- Strong organisational skills with the ability to manage multiple tasks and priorities effectively

- Excellent communication skills, both written and verbal, with a professional and courteous manner

- Proficiency with Genie Practice Management software and computer systems

- Knowledge of medical terminology and understanding of healthcare privacy requirements

- Ability to remain calm and composed when dealing with patients, especially those in distress

- High level of accuracy and attention to detail in administrative tasks

- The ability to work well under pressure

- Flexibility and willingness to support the team during busy periods

- Australian citizenship or permanent residency status

Please note: Only applicants with previous Australian medical reception experience will be considered

About us

Fremantle Dermatology is a leading dermatology practice located in Fremantle, Western Australia. We are dedicated to providing high-quality skin care services to our community, offering a comprehensive range of dermatological treatments and specialised skin services. Our practice is built on a foundation of clinical excellence, patient care and professional integrity. We employ a team of experienced dermatologists and healthcare professionals committed to delivering exceptional results and ensuring every patient receives personalised attention. We pride ourselves on fostering a welcoming environment where patients feel comfortable and supported throughout their treatment journey.

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📌 Medical Receptionist (Australia)
🏢 Fremantle Dermatology
📍 Australia