Temperature Solutions is a proudly West Australian-owned and operated family business, offering an exciting chance to join a dedicated team committed to delivering high-quality heating, ventilation, air conditioning (HVAC), and refrigeration solutions across Western Australia.

The Service Coordinator is responsible for coordinating service delivery activities, scheduling resources, managing customer communications, and ensuring service requests are completed efficiently and to a high standard. The role acts as the central point of contact between customers, technicians, suppliers, and internal stakeholders to ensure excellent customer service and operational efficiency.

Principal duties include, but are not limited to:

Service Coordination

- Schedule and dispatch technicians or service personnel.
- Coordinate daily work schedules and allocate resources.
- Monitor service requests from receipt through to completion.
- Prioritise urgent or high-impact service issues.

Customer Service

- Act as the primary contact for customer enquiries.
- Provide updates on job progress and expected completion times.
- Resolve customer issues or escalates where appropriate.
- Build and maintain positive customer relationships.

Administration

- Create and manage work orders.
- Maintain accurate service records and documentation.
- Process quotations, purchase orders, invoices, and service reports where required.
- Update customer and asset information in management systems.
- Assisting the accounting department with any inquires.

Communication





- Liaise with technicians regarding schedules, parts, and job requirements.
- Coordinate with suppliers for parts and equipment availability.
- Communicate effectively with internal departments including sales, finance, and operations.

Performance Monitoring

- Ensure work complies with company policies and procedures.
- Support health and safety requirements.
- Maintain confidentiality of customer and company information.

Compliance

- Ensure work complies with company policies and procedures.
- Support health and safety requirements.
- Maintain confidentiality of customer and company information.

KNOWLEDGE/SKILLS/EXPERIENCE

Technical

- Analytical Ability – able to identify and resolve problems / understand key processes
- Previous experience in a service coordination, scheduling, or customer service role.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of computer literacy, including Microsoft Office.
- Excellent organisational and time management skills.
- Previous experience using or equivalent computer scheduling system.

Personal

- Strong communication skills and active listening
- Empathy with the customers
- Absolute honesty and integrity
- Process driven with an excellent eye for detail and accuracy
- Ability to work with minimal supervision
- Results orientated
- Ability and drive to work under pressure and with time constraints
- Experience working within the HVAC industry or service-based works.
- Experience in coordinating technicians and scheduling of works.

#J-18808-Ljbffr

📌 Service Coordinator (City of Cockburn)
🏢 Mela IT
📍 City of Cockburn