Job Description

What will you be doing?

We are seeking energetic and enthusiastic Part Time Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

Some of the duties will include:

Guest Services:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Answer all telephone calls in a skilled manner according to brand standard
- Reconcile cashier floats at the completion of each shift.
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

📌 Guest Service Agent - Mercure Perth on Hay
🏢 MERCURE
📍 Perth