We are looking for an IAM Enterprise Tech Lead to join a busy team. This is a hands-on Technical Lead role to support critical identity services. This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with strong operational ownership in a 24/7 enterprise environment.

The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues, while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.

Key Responsibilities
Technical Leadership & SME Ownership

- Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
- Provide hands-on L3/L4 support for incident, problem, and service request tickets
- Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
- Support solution validation, integration troubleshooting, and performance tuning

Operations & Incident Management

- Own and manage critical incidents and major incident calls (MIM)
- Ensure adherence to SLA-driven ticket resolution and service stability
- Perform proactive monitoring, health checks, and issue prevention activities
- Contribute to runbooks, SOPs, and knowledge management artifacts

Stakeholder & Service Management

- Engage with stakeholders, security teams, and application owners
- Provide clear, proactive, and timely communications during incidents and escalations
- Act as technical point of contact for service delivery and escalations

Continuous Improvement & Automation

- Identify opportunities for automation, optimization, and operational efficiency




- Drive process improvements across IAM lifecycle, authentication flows, and integrations
- Ensure compliance, audit readiness, and governance alignment

24/7 Operations Readiness

- Participate in on-call rotations and support critical IAM services in a 24/7 environment
- Handle high-pressure situations and mission-critical outages with accountability

Required Skills (Must Have)
Core IAM & Authentication Technologies

- Strong hands-on experience in:

- SailPoint Identity Security Cloud (ISC)
- Radiator RADIUS Server
- RSA Authentication Manager

Operational & Support Expertise

- ITIL Knowledge
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services

IAM Functional Knowledge

- Strong understanding of:

- Identity lifecycle management (Joiner–Mover–Leaver)
- Access provisioning & de-provisioning
- Authentication and MFA workflows
- RBAC / governance concepts

Soft Skills

- Excellent stakeholder management and communication skills
- Ability to work in high-pressure, 24/7 operations environments
- Proactive mindset with ownership-driven approach

Positive to Have

- Experience with CyberArk PAM / Okta / Active Directory integrations
- Exposure to cloud IAM environments (Azure/AWS)
- Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
- Familiarity with ServiceNow or ITSM tools
- h service quality in a mission-critical environment

📌 IAM Enterprise Tech Lead (Melbourne)
🏢 Luvo
📍 Melbourne