Department: IT Infrastructure / Network Operations

Employment Type: Dispatch

Job Summary

We are looking for a motivated and detail-oriented Network Engineer – L1 to join our IT Infrastructure team. The successful candidate will provide first-level technical support for network-related issues, monitor network performance, troubleshoot connectivity problems, and assist with the installation and maintenance of network devices. This role is ideal for candidates with a solid understanding of networking fundamentals who are looking to grow their careers in network engineering.

Key Responsibilities

- Monitor network performance and respond to alerts.
- Provide first-level troubleshooting for LAN, WAN, Wi-Fi, and VPN issues.
- Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points.
- Escalate complex technical issues to L2/L3 engineers when necessary.
- Perform routine network health checks and preventive maintenance.
- Support network deployments, upgrades, and hardware replacements.
- Document incidents, resolutions, and network changes in the ticketing system.
- Coordinate with vendors and onsite teams for hardware installations and repairs.
- Ensure compliance with IT policies, security standards, and operational procedures.
- Maintain accurate network documentation and asset records.





Required Qualifications

- Bachelor's degree or diploma in Computer Science, Information Technology, Network Engineering, or a related field.
- Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Familiarity with Cisco, Juniper, Aruba, Fortinet, or similar networking technologies.
- Knowledge of Windows and Linux networking fundamentals.
- Robust troubleshooting and analytical skills.
- Excellent verbal and written communication skills in English.
- Ability to work independently and collaboratively in a team environment.

Preferred Certifications

- CompTIA Network+
- Juniper JNCIA (preferred but not mandatory)

Experience

- 0–2 years of experience in network support or network operations.
- Fresh graduates with relevant certifications and strong networking knowledge are encouraged to apply.

Skills

- Network Troubleshooting
- Routing & Switching
- LAN/WAN Support
- Wi-Fi Configuration
- VPN Support
- Firewall Basics
- Ticketing Systems
- Documentation
- Customer Support
- Time Management
- Office and onsite support as required.
- Willingness to travel to customer locations when necessary.
- Ability to work in shifts, weekends, or on-call rotations if required.

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📌 Network Engineer (City of Sydney)
🏢 Sharp Brains
📍 City of Sydney