Company: ThorAI Group

Location: Canberra

Our Mission: More Than Just Code, We're Building the Future.

At ThorAI Group, we're not just a forward-thinking startup; we're a league of innovators on a quest to harness the power of Artificial Intelligence.

Our mission? To revolutionise industries and create solutions that redefine what's possible, think everything from predicting the dance of binary star systems (yes, really!) to equipping the financial services industry with cutting-edge AI superpowers.

We specialise in crafting AI-driven tools that empower financial institutions to optimise operations, make super-charged decisions, and deliver client experiences that are nothing short of legendary. We're a dynamic, collaborative environment where bright minds and groundbreaking tech team up to do amazing things.

Customer Success Champion, Assemble!

Your Quest: Customer Success Manager

Your primary quest is to be the trusted guide and strategic champion for our clients. You are the vital link ensuring our partners not only adopt our AI solutions but master them, transforming their operations and achieving legendary success. You will navigate their entire journey, from their initial onboarding to becoming powerful advocates, turning potential into triumphant, future-built reality.

Your Superpowers in Action (What You'll Conquer)

- Forge strong, lasting alliances with key client stakeholders, becoming their trusted strategic adviser.

- Act as the primary guardian and ambassador for client needs within ThorAI, ensuring swift and effective resolutions that feel like a heroic save.

- Decipher client challenges and objectives, strategically guiding them to leverage our AI solutions for maximum, game-changing impact.





- Sculpt strategic account plans that chart the course for deep product adoption and uncover opportunities to expand our heroic partnership.

- Conduct vital check-ins and gather crucial intelligence (feedback) to ensure a stellar, friction-free customer experience, keeping their shields at full power!

- Champion client loyalty by architecting strategies that ensure our heroic partners continue their quest with us, securing renewals and navigating contract discussions.

- Team up seamlessly with internal squads (Product, Engineering, Sales) to ensure flawless service delivery and triumphant client outcomes.

- Decode client data to identify trends, proactively neutralizing obstacles before they even appear.

- Demonstrate the awesome power of our solutions and equip clients with the knowledge they need through compelling, empowering training sessions.

- Add your firepower to marketing missions, contributing insights and success stories that amplify our voice.

Your Hero Toolkit (Required Skills & Qualifications)

To embark on this heroic quest, you'll need this essential toolkit:

- 2 - 5 years of navigating the realm of customer success or account management, ideally within the SaaS, AI, or broader tech universe.

- Mastery of communication, the ability to translate complex concepts into accessible, empowering insights that make clients feel super-powered.

- A strategic mind capable of identifying pathways for client improvement and mutual partnership growth.

- Proactive problem-solving abilities with a customer-first mindset, you're the client's champion in every scenario, ready to leap tall buildings (metaphorically speaking!).

- A natural relationship-forger who thrives in dynamic, rapid-moving landscapes where innovation is constant.

📌 Customer Success Champion (Canberra)
🏢 Thor AI
📍 Canberra