We are seeking a full time Broker Support Officer to join our Edgewise Central team.

Edgewise Insurance Brokers is a relationship driven general insurance brokerage providing insurance solutions to businesses, industries and individuals. As part of the Steadfast broker network, we combine the strength and stability of one of Australia's leading insurance networks with a collaborative, people focused culture. Based in our modern Cremorne office, we are committed to delivering exceptional client outcomes while investing in the growth and development of our people.

About the Role

Our Edgewise Central team provides specialist operational and administration support to our broking teams, ensuring our brokers can focus on delivering exceptional advice and service to clients.

This is an excellent opportunity for someone with strong administrative skills who is looking to build or further develop a long term career within the insurance industry. Working alongside experienced insurance professionals, you will support multiple specialist broking teams while developing valuable technical knowledge and contributing to the delivery of outstanding client service.

Key Responsibilities

- Provide administration and processing support to brokers as part of a team-oriented team.

- Assist with the administration of renewals, new business, endorsements and policy documentation.

- Prepare quotations, client documentation, reports and correspondence using established templates and systems.

- Maintain accurate client records and ensure work is completed in accordance with internal processes and compliance requirements.

- Monitor and triage shared team inboxes to ensure enquiries are actioned within agreed service standards.





- Contribute to continuous improvement initiatives and the delivery of exceptional client service.

About You

- Experience in an insurance or administrative support role.

- Ability to manage a high volume of work while maintaining accuracy and attention to detail.

- Strong organisational and time management skills, with the ability to manage multiple priorities within defined timeframes.

- Excellent written communication and interpersonal skills.

- Proactive, collaborative and customer focused approach.

- Proficiency with Microsoft Office and confident learning new systems, including AI tools and broker and insurer systems.

- A willingness to learn, develop and build your career within the insurance industry.

- Insurance broking qualifications and/or experience will be highly regarded but are not essential.

Why Join Edgewise?

- Supportive and collaborative team culture.

- Flexible hybrid working arrangements (after 3 months employment).

- Competitive remuneration, annual salary reviews and staff incentive opportunities.

- Paid birthday, volunteer and parental leave.

- Career pathway framework.

- Annual health and wellbeing subsidy.

- Salary continuance insurance.

- Modern Cremorne office conveniently located close to public transport.

- A stable, experienced and supportive leadership team.

If you're looking to build a long term career with a business that invests in its people, values collaboration and is committed to delivering exceptional client outcomes, we'd love to hear from you.

The successful candidate will be required to demonstrate their eligibility to work in Australia on an ongoing basis and will be required to undergo a National Police Check.

Only shortlisted candidates will be contacted for interview.

No unsolicited agency referrals will be accepted.

📌 Broker Support Officer (Cremorne)
🏢 Edgewise Insurance Brokers
📍 Cremorne