Ladder Solutions is a growing family owned business and we're looking for an energetic and adaptable Internal Sales & Operations Allrounder to join our team.
This isn't a traditional sales role & this isn't a traditional warehouse role.
It's a unique opportunity for someone who enjoys building relationships with customers, solving problems, supporting a busy sales team and isn't afraid to roll up their sleeves and help the operations team when needed.
About The Role
A large part of your role will involve supporting customers who call and email in with product and pricing advice, processing orders and maintaining regular contact with our customer base. We believe great customer relationships are built through proactive communication, not simply waiting for the phone to ring, so the role also includes regularly contacting customers to check in, discuss upcoming requirements, promote new products and specials, re-engage inactive accounts and ensure they're getting the most from their relationship with Ladder Solutions.
The smaller part of the role is being part of a team that supports one another. During busy periods you may assist with warehouse activities, stock movements, container unloads or order preparation to help keep our operations running smoothly.
What We're Looking For
- Excellent communication and interpersonal skills.
- Confidence speaking with customers on the phone.
- Solid customer service skills.
- Good computer literacy,
including Microsoft Office.
- Excellent organisational skills and attention to detail.
- Ability to work independently and within a team.
- A positive attitude and willingness to learn.
- Reliable, trustworthy and self-motivated.
- Physically capable of assisting with the movement of bulky products when required.
The Type Of Person Who Will Thrive Here
You'll enjoy this role if you:
- Like talking to customers and building relationships.
- Enjoy solving problems and helping others succeed.
- Take pride in providing exceptional service.
- Are proactive rather than reactive.
- Enjoy variety in your workday.
- Are willing to jump in and help wherever needed.
- Believe no task is beneath you.
- Enjoy being part of a close-knit team.
Most importantly, we're looking for attitude, reliability and enthusiasm.
We can teach products, systems and processes.
We're looking for someone who genuinely enjoys helping customers, supporting colleagues and contributing to the success of the business.
Why Join Ladder Solutions?
- Stable, full-time employment.
- Friendly, supportive team environment.
- Opportunity to develop skills across sales, customer service and operations.
- Diverse and interesting role with genuine variety.
- Growing Australian business with long-term opportunities.
- Competitive salary based on experience & Performance.
- A workplace where your contribution genuinely matters.