The Positive Guys in Melbourne is seeking a Customer Solutions Quality Assurance Lead to measure and improve the quality of customer interactions and activities. You will deliver timely insights, training, and coaching to boost performance and ensure compliant, effective outcomes for customers.
Responsibilities include assessing interactions, reporting, escalating defects, and driving process improvements. Hybrid work arrangements may be available for eligible roles within the JB Hi-Fi Group.
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📌 Customer Solutions QA Leader - Elevate Customer Experience (Australia)
🏢 The Good Guys
📍 Australia
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