IVE is Australia’s leading holistic marketing company, delivering end‑to‑end solutions from idea to execution. Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.

About the Role

We are seeking a highly organised and analytical Workforce Planner / Resource Coordinator to join our Technology team based in Richmond VIC. This role is critical in ensuring the efficient scheduling and allocation of resources, enabling us to meet both client expectations and internal delivery timelines. You will play a key role in balancing workloads, optimising capacity, and supporting the successful delivery of projects in a fast‑paced environment.

Responsibilities

- Scheduling & Resource Allocation
- Manage and maintain the team’s scheduling system
- Allocate work based on skills, availability, and priorities
- Monitor utilisation and proactively manage capacity
- Stakeholder Coordination
- Collaborate with team leaders to align resources with project needs
- Provide regular updates on task status and exceptions
- Adjust resourcing in response to changing priorities
- Data Monitoring & Processing
- Manage incoming job data and ensure accurate documentation
- Identify and elevate issues early
- Quality Assurance
- Support a culture of accuracy and attention to detail
- Participate in QA reviews and peer checks
- Identify opportunities to improve processes and efficiency
- Contribute to workflow and scheduling enhancements
- Compliance
- Ensure adherence to company policies, procedures, and standards

About You





You are a proactive problem‑solver who thrives in a rapid‑paced, collaborative environment. You bring strong organisational skills and a keen eye for detail, with the ability to balance competing priorities effectively.

Required Skills

- Experience in workforce planning, scheduling, or resource coordination
- Strong analytical and organisational skills
- Excellent communication and stakeholder management abilities
- High attention to detail and accuracy
- Ability to work under pressure and meet deadlines

Preferred Skills

- Experience in a technology or professional services environment
- Familiarity with data‑driven workflows or customer communications
- Experience with Excel, Power BI, or similar reporting tools
- Relevant tertiary qualification (IT or related field)

What We Offer

Competitive salary package

Flexible working arrangements

A collaborative and supportive team environment

Ongoing learning and development opportunities

Access to employee benefits and retail discounts

Employee Assistance Program (EAP)

Career growth within a leading Australian organisation.

Equal Opportunity Statement

Why Join IVE? At IVE, we foster a culture built on collaboration, innovation, and continuous improvement. If you’re looking for a role where you can make an impact, grow your career, and work with a passionate team—this is it. If this role sounds like the perfect fit for you, we’d love to hear from you. Please click Apply Now and submit your resume and a cover letter outlining how your skills and experience align with the position.

Please note: Applicants must have full Australian working rights.

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📌 Workforce Planner (City of Yarra)
🏢 IVE Group
📍 City of Yarra