About the role

The Account Management team is a huge part of Tyro’s growth and success and responsible for managing a portfolio of business customers across a range of industries. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.

Reporting to the Customer Success Manager, your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.

What you’ll do

- Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn
- Action various triggers for retention and product purposes in a timely manner
- Embed robust operational rhythm with the setup of regular meetings and quarterly business reviews
- Lead negotiations and manage analysis on rates comparisons to retain your merchant base
- Generate referrals for new business by fostering strong relationships with existing customers
- Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management
- Proactively look for opportunities for Tyro banking and eComm products within a portfolio
- Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
- Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner
- Escalate any customer who is deemed to be ‘dissatisfied’ through our IDR process
- Ad hoc duties to assist with customer enquiries, initiatives,



projects, campaigns and work as prescribed by your manager

What you’ll bring

- 3–6+ years in client-facing or commercial roles
- Exposure to merchants, complex businesses, or software/financial services (payments not essential)
- Self-starter, naturally curious, and commercially driven
- Proven track record of growing an existing portfolio
- Experience with sales targets, presenting, and negotiation
- Understanding of pricing models (desirable)
- Highly organised with strong time management
- Qualified communication skills, including engaging with senior stakeholders (e.g. CFOs)

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

- A mix of in-office and remote working (3 days in the office)
- Learning and career development opportunities
- 18 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day (Additional day of leave)
- Weekly team social events, snacks, craft beer and wine, ping pong and video games
- Taco Tuesdays
- Mental health and wellness initiatives
- Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

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📌 Key Account Manager (Melbourne)
🏢 Tyro Payments
📍 Melbourne