Financial Counsellor – Permanent Position (Flexible Hours). 14 hours per week. Pay: $50.58 per hour + Super + Salary Packaging. Location: Coffs Harbour NSW 2450 or Grafton NSW 2460.

Overview

Join our Financial Counselling Service, a free and confidential program supporting individuals and families experiencing financial hardship, including problem gambling.

Key Responsibilities

- Provide face‑to‑face and telephone financial counselling to individual clients and families.
- Advocate and negotiate on behalf of clients.
- Liaise with financial institutions, government bodies and ombudsmen to resolve issues.
- Arrange appropriate referrals for clients within the service or to other services as required.
- Build caring, supportive and qualified relationships with clients.
- Educate clients about their financial rights and responsibilities.
- Facilitate community education sessions on financial hardship and problem gambling.
- Co‑facilitate sessions with therapeutic gambling counsellors where appropriate.
- Support community awareness initiatives on problem gambling.
- Keep accurate records and comprehensive database entries.
- Undertake quantitative and qualitative reporting to the organisation’s management team, Financial Wellbeing Collective and other agencies as required.

Qualifications

- Diploma in Financial Counselling and membership of Financial Wellbeing Workers Association, or close to completion of study.




- Previous experience in financial counselling or a financial services organisation.
- Demonstrated ability to engage in financial assessment and provide financial counselling.
- Sound knowledge of relevant legislation and information pertaining to financial issues including current debt practices, bankruptcy legislation and consumer credit law.
- A current NSW Drivers Licence.
- Confidence presenting on financial and gambling‑related issues.
- Experience providing general counselling in a community services environment.

Background Checks

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Benefits

- Rewarding work – every day you know you’re making a real difference.
- Not-for‑profit salary packaging, reducing your tax (details via AccessPay).
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities.
- Opportunity to purchase additional annual leave.
- Extra leave including Mission Australia Thank You Day & Work Anniversary Day off.

Diversity and Inclusion

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact

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📌 Financial Counsellor (Coffs Harbour City Council)
🏢 Iaawg
📍 Coffs Harbour City Council